Refund, Return & Cancellation Policy

Last Updated: September 14, 2026

Thank you for choosing Alpha + Athena. Because our products are dietary supplements intended for personal consumption, we have specific policies regarding cancellations, returns, and refunds.

By placing an order with Alpha + Athena, you acknowledge and agree to the terms of this policy, subject to any consumer rights that cannot legally be waived under applicable law.

1. Order Cancellations

We understand that circumstances can change. If you need to cancel your order, please contact us as soon as possible at:

support@alphaandathena.com

Orders That Have Not Yet Been Fulfilled

You may request cancellation of an order before the order has been fulfilled or shipped.

If we receive your cancellation request before your order has been fulfilled, we will make reasonable efforts to cancel the order and issue a refund to your original payment method.

Once an order has entered the fulfillment process or has been shipped, we may no longer be able to cancel the order.

Because orders may be processed quickly, submitting a cancellation request does not guarantee that the order can be canceled. We recommend contacting us as soon as possible after placing your order.

Orders That Have Already Shipped

Once an order has been shipped, it generally cannot be canceled through our standard cancellation process.

If the product is delivered and you believe it qualifies for an exception under this policy or applicable law, please contact us at support@alphaandathena.com.

2. Returns

General No-Return Policy

Because Alpha + Athena products are dietary supplements intended for human consumption, we generally do not accept returns of products after they have been shipped or delivered.

For health, safety, quality-control, and product-integrity reasons, we cannot accept returns of opened, used, partially used, or consumed supplements.

We also generally cannot accept returns simply because you:

Changed your mind
Ordered the wrong product
Ordered the wrong quantity
Decided that you no longer want the product
Do not like the taste, flavor, texture, or other characteristics of the product
Purchased the product from Alpha + Athena and later found it to be unsuitable for your personal preferences

All sales are therefore considered final once an order has been shipped, except as otherwise provided in this policy or required by applicable law.

3. Damaged, Defective, or Incorrect Orders

We want you to receive your order in good condition and exactly as ordered.

If your order:

Arrives damaged
Arrives defective
Contains the wrong product
Is missing a product
Is materially different from what you ordered

please contact us at support@alphaandathena.com as soon as reasonably possible after delivery.

Please include:

Your order number
Your name
A description of the issue
Photographs of the product and/or shipping packaging, if applicable

We may request photographs or other information to help us investigate the issue.

If we determine that the product was damaged, defective, incorrect, or otherwise qualifies for a remedy under this policy, we may, at our discretion and as permitted by applicable law:

Provide a replacement product;
Provide a refund for the affected product; or
Provide another appropriate resolution.

We will determine the appropriate resolution based on the circumstances and applicable law.

4. Products Damaged During Shipping

If your package arrives visibly damaged, please contact us as soon as possible after delivery.

Please retain the original product, packaging, shipping materials, and any photographs until we have completed our review.

We may require photographs or other documentation to process a claim.

If the damage is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

5. Refunds

When Alpha + Athena approves a refund, the refund will generally be issued to the original payment method used to place the order.

Once we initiate a refund, the time it takes for the funds to appear in your account may depend on your bank, credit card company, payment provider, or other financial institution.

Alpha + Athena is not responsible for delays caused by a customer's financial institution or payment provider.

Unless otherwise required by applicable law, shipping charges and other non-refundable fees are not refundable when a customer voluntarily cancels an order after fulfillment or when a return or refund is not otherwise authorized under this policy.

6. International Orders and Consumer Rights

Alpha + Athena sells products to customers in the United States and internationally.

Nothing in this policy is intended to limit or waive any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

If the laws of your country or jurisdiction provide you with a mandatory right to cancel, withdraw from, return, replace, repair, or obtain a refund for a purchase, those rights will apply to the extent required by law.

European Union and Other Applicable Jurisdictions

Customers located in certain jurisdictions, including the European Union, may have statutory consumer rights that apply to online purchases.

For example, EU consumer protection law generally provides a 14-day right of withdrawal for online purchases, subject to applicable exceptions. Certain sealed goods that are unsuitable for return for health or hygiene reasons may be excluded from the right of withdrawal after the seal has been broken.

Where mandatory consumer rights apply to your purchase, this policy does not restrict those rights.

7. Exchanges

Because Alpha + Athena products are dietary supplements intended for human consumption, we generally do not offer exchanges for products that have been delivered and are not defective, damaged, incorrect, or otherwise subject to a legal remedy.

If you received the wrong product or a product that is damaged or defective, please contact us at:

support@alphaandathena.com

8. Refused or Undeliverable Packages

Customers are responsible for providing an accurate and complete shipping address at checkout.

If a package is returned to us because:

The shipping address was entered incorrectly;
The customer refused delivery;
The customer failed to collect the package;
The package could not be delivered because of information provided by the customer; or
The package was otherwise undeliverable for reasons attributable to the customer,

we will contact the customer regarding available options.

Additional shipping charges may apply if the customer requests that the package be shipped again.

Any refund will be handled in accordance with this policy and applicable law.

9. International Duties, Taxes, and Customs

For international orders, the customer may be responsible for customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country.

Alpha + Athena does not control these charges and is not responsible for fees imposed by a customer's government or customs authority unless otherwise required by applicable law.

Customers are responsible for determining whether products may legally be imported into their country.

If an international shipment is refused, rejected, seized, or returned because the products cannot legally be imported into the destination country, any refund will be handled in accordance with this policy and applicable law.

10. Product Preference and Supplement Suitability

Alpha + Athena products are dietary supplements.

We cannot provide refunds simply because a customer determines that a product is not suitable for their individual preferences or circumstances.

Customers should carefully review product information, ingredients, directions, warnings, and other information before placing an order.

If you have questions about whether a dietary supplement is appropriate for you, including questions involving medications, allergies, medical conditions, pregnancy, breastfeeding, or other health considerations, consult a qualified healthcare professional before purchasing or using the product.

11. Promotions, Discounts, and Free Products

Unless otherwise stated in the applicable promotion, promotional products, free gifts, discounted products, and products purchased using promotional offers are subject to the same refund and return restrictions described in this policy.

If a refund is authorized for an order that included a promotional discount or free product, the refund amount may be adjusted to account for the promotion, discount, or free product, as permitted by applicable law.

12. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, we encourage customers to contact us at:

support@alphaandathena.com

We will make reasonable efforts to resolve legitimate concerns directly.

Nothing in this section limits a customer's rights under applicable payment-network rules or applicable law.

13. How to Contact Us

For cancellation requests, damaged or defective products, incorrect orders, refund questions, or other customer-service matters, please contact:

Alpha + Athena

Email: support@alphaandathena.com

Please include your order number whenever possible so that we can locate your order and respond as efficiently as possible.

14. Policy Changes

Alpha + Athena may update this Refund, Return & Cancellation Policy from time to time.

Any changes will be posted on this page and will apply to orders placed after the updated policy becomes effective, except where otherwise required by applicable law.