Shipping Policy

Last Updated: September 14, 2026

Thank you for choosing Alpha + Athena. This Shipping Policy explains how we process and ship orders placed through our website.

By placing an order with Alpha + Athena, you acknowledge and agree to the shipping terms described below, subject to any rights that cannot legally be waived under applicable law.

1. Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after the order is placed.

Business days are Monday through Friday and do not include U.S. federal holidays or other days on which our fulfillment operations are closed.

Orders may occasionally require additional processing time due to:

High order volumes
Holidays or promotional periods
Inventory availability
Address verification
Payment processing or verification
Unforeseen operational circumstances

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

2. Shipping Times

Once your order has been shipped, the estimated delivery time is generally:

7–10 business days.

The 7–10 business-day estimate begins after your order has been shipped, not when the order is placed.

Shipping times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, weather, holidays, carrier volume, and other circumstances outside of our control.

3. Shipping Confirmation and Tracking

Once your order has shipped, you will generally receive a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take some time to become active after the package has been handed to the carrier.

Please use the tracking information provided to monitor the status of your shipment.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Alpha + Athena is not responsible for delays, failed deliveries, or additional shipping costs resulting from:

Incorrect addresses
Incomplete addresses
Missing apartment, suite, or unit numbers
Incorrect postal or ZIP codes
Incorrect recipient information
Failure to update an address before shipment

If you realize that you entered an incorrect shipping address, please contact us as soon as possible at:

support@alphaandathena.com

We will make reasonable efforts to update the address if the order has not yet been fulfilled or shipped.

However, we cannot guarantee that an address can be changed after an order has been placed.

5. Domestic U.S. Shipping

We ship orders to eligible addresses within the United States.

Most domestic orders are expected to arrive within approximately 7–10 business days after shipment.

Delivery times are estimates and may vary based on the shipping destination and carrier.

6. International Shipping

Alpha + Athena ships to eligible international destinations.

International orders are generally expected to arrive within approximately 7–10 business days after shipment, but delivery times can vary significantly depending on the destination country and local postal or delivery service.

International shipments may be delayed by:

Customs processing
Import inspections
Local postal services
Weather
Holidays
Transportation delays
Customs documentation
Import restrictions
Other circumstances outside of Alpha + Athena's control

For these reasons, international delivery times are estimates only and are not guaranteed.

7. Customs, Duties, Taxes, and Import Fees

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the destination country's authorities and are generally the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Alpha + Athena does not control these charges and cannot guarantee the amount of any customs duty, tax, or import fee.

Customers are responsible for determining whether dietary supplements purchased from Alpha + Athena may legally be imported into their country.

Some countries may restrict or prohibit the importation of certain dietary supplements or ingredients.

If an order is delayed, refused, returned, or confiscated because the products cannot legally be imported into the destination country, any refund will be handled in accordance with our Refund, Return & Cancellation Policy and applicable law.

8. Lost, Stolen, or Misdelivered Packages

Once an order has been delivered according to the carrier's tracking information, Alpha + Athena is generally not responsible for packages that are subsequently lost, stolen, or misplaced.

If your tracking information indicates that your package was delivered but you cannot locate it, we recommend:

Checking around your delivery location and with household members or neighbors.
Checking with your building's mailroom, reception desk, or management office, if applicable.
Contacting the shipping carrier directly.
Contacting us at support@alphaandathena.com if you need assistance investigating the shipment.

We will make reasonable efforts to assist with carrier-related issues but cannot guarantee replacement or refund of packages confirmed as delivered.

Nothing in this section limits any rights or remedies that may apply under applicable law.

9. Delayed Shipments

While we strive to meet our estimated shipping times, Alpha + Athena cannot guarantee delivery within a specific timeframe.

Shipping delays may occur because of circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Carrier delays
Transportation disruptions
Customs delays
Government actions
Holidays
Labor disruptions
High shipping volumes
Incorrect or incomplete shipping information
Other unforeseen circumstances

If your package appears to be significantly delayed, please contact us at:

support@alphaandathena.com

We will make reasonable efforts to assist you in locating the shipment.

10. Damaged Shipments

If your order arrives damaged, please contact us as soon as reasonably possible after delivery at:

support@alphaandathena.com

Please provide your order number and photographs of the damaged product and shipping packaging when possible.

Do not discard the damaged product or packaging until we have had an opportunity to review the issue.

If we determine that the product was damaged during shipping or otherwise qualifies for a remedy, we may provide a replacement, refund, or other appropriate resolution in accordance with our Refund, Return & Cancellation Policy and applicable law.

11. Undeliverable or Refused Packages

If a package is returned to Alpha + Athena because it is undeliverable, refused, or cannot be delivered due to information provided by the customer, we will contact the customer when reasonably possible.

If the customer requests that the package be shipped again, additional shipping charges may apply.

Any refund will be handled in accordance with our Refund, Return & Cancellation Policy and applicable law.

12. Shipping Restrictions

Alpha + Athena reserves the right to restrict or decline shipment to certain destinations where we reasonably believe that shipping or importing our products may violate applicable laws, regulations, carrier restrictions, or other requirements.

Customers are responsible for ensuring that products ordered from Alpha + Athena may legally be purchased, received, and imported in their jurisdiction.